Data Deletion Request

Your Right to Data Deletion

At TranqBay, we respect your right to control your personal data. You can request the deletion of your account and associated personal data at any time. This page explains how to submit a deletion request and what data is affected.

How to Delete Your Data

You can request deletion of your data using any of the following methods:

Option 1: Through the App

  1. Log in to your TranqBay account
  2. Go to Settings
  3. Select Delete Account
  4. Confirm the deletion request

Option 2: Via Email

Send a data deletion request to our support team:

[email protected]

Please include your registered email address and the subject line "Data Deletion Request" so we can process your request promptly.

What Data Is Deleted

When you request account deletion, the following data will be permanently removed:

  • Your account profile and personal information
  • Session booking history
  • Messages and communication records
  • Payment method details
  • Preferences and settings

What Data May Be Retained

Certain data may be retained for a limited period as required by law or for legitimate business purposes:

  • Transaction records — Financial transaction data may be retained for up to 7 years to comply with tax and accounting regulations
  • Legal obligations — Data required to comply with legal obligations, resolve disputes, or enforce agreements
  • Anonymized data — Aggregated, anonymized data that cannot be used to identify you may be retained for analytics purposes

Processing Timeline

We aim to process all data deletion requests within 30 days of receiving your request. You will receive a confirmation email once your data has been deleted. If additional time is needed, we will notify you of the delay and the reason.

Related Policies

For more information about how we handle your data, please refer to:

Privacy PolicyTerms of ServiceDo Not Sell or Share My Personal Information

Questions?

If you have any questions about the data deletion process, please contact us at [email protected]

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